Orders placed on the website www.animalpak.ro will be confirmed by phone by one of the representatives of Chemp Super Foods GmbH before handing over the parcel to the courier company CARGUS or GLS. Any order placed before 15:00 will be delivered on the next working day.

Delivery of products is made to the address specified by the CLIENT in the order form, using the delivery method chosen at the time of placing the order.

Products are shipped in the manufacturer’s original sealed packaging and are insured throughout the transport process until delivery. If the Seller cannot fulfill the Contract because the product or service is no longer available, the Buyer will be informed about this unavailability.

The estimated delivery time for products is 1–2 working days. If these deadlines cannot be met, the Seller will notify the Buyer regarding the new estimated delivery time. If the Seller receives incorrect information concerning billing or delivery, the Seller reserves the right to unilaterally terminate the Contract, without this being considered a breach of the Contract.

The Seller will make reasonable efforts to maintain the accuracy of the information displayed on the website regarding the availability, price, and characteristics of the products offered for sale.